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QUALITY & PROFESSIONAL INSTALLATION

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RESIDENTIAL HVAC SERVICE
COMMERCIAL HVAC SERVICE

CUSTOMER REVIEWS

Lori David
Lori David
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Positive: Punctuality, Quality, Responsiveness, Value Wow there’s a new air-conditioning guy In Anthem his name is Roy, he’s fabulous and knows his stuff. Not many air guys know zone systems several I contacted didn’t want to even take a look. Roy trouble shot my problem in 115 degrees outside and I can’t imagine the temps in the attic, maybe 180? In the end he got one of my units up and running swip-swapping parts. Nobody does that anymore (wow I was impressed) and then replaced my other unit at a cost that no one could compete with. I”ll certainly have my yearly checkup and maintenance performed by Roy, you can trust his opinion, his work and he stands by his convictions and word when assessing your Airconditioning situation. It’s hot out there and there are so many scams, give Roy a call you’ll be glad you did.
Redheadedlady 63
Redheadedlady 63
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Seriously, this was the most outstanding HVAC installation I have ever experienced! As a native of AZ, I have been through many, many HVAC installations over the years. I must say that this was painless and definitely seamless to us and it all happened on the hottest day of the year we have had to date! We were comfortable inside with the ceiling fans going while the A/C was down. Roy worked his magic outside in the heat and had our unit changed out and running in no time. His service from my first phone call to the finished project went like clockwork. His professionalism, friendliness and hard work were very much appreciated. His rates were more than fair and I appreciated that there was no sales or up-sales involved. I can't recommend Roy and his company highly enough and encourage you to experience the same outstanding service we received!
Chris Rincon
Chris Rincon
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Positive: Value Outstanding! My old unit was almost 20 years old. Roy came in and made a few recommendations to keep it going. We also discussed replacement options which is the direction I ultimately went. Their responsiveness to my needs were exceeded and I can't say enough about the quality of the work performed as well as the value. I'm very happy and would highly recommend Bartels Cooling & Heating to my friends and family. Thanks again Roy for making this process so smooth!
Tonya Zettle
Tonya Zettle
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Positive: Punctuality, Quality, Responsiveness, Value Oh my goodness!!! I “found” Roy by approaching him (in the community where we own a condo,) and he was installing a new unit for a neighbor. ( we were having AC issues as well ) We gave him a chance and he has far surpassed all expectations!!! Our new unit works like a charm!!! We have also sent him out to check out some rental properties that we own, and I was blown away with how honest he was and how none of the properties really even needed anything (just a service call) We HIGHLY recommend Roy and feel very blessed to have found him!!!
Stephanie Bolinger
Stephanie Bolinger
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Roy was an absolute pleasure to work with. Not only is he knowledgeable about what he is doing, he really goes above and beyond. Roy is reliable, trustworthy, honest, meticulous & extremely professional. I would recommend him to anyone and everyone who has HVAC needs. Roy won't steer you wrong and backs all of his work. Absolutely wonderful experience with Bartels Cooling & Heating!
John Doe
John Doe
Mike Mastrocola
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Our home AC stopped working on July 4th when daily temperatures were 110+ I contacted our home warranty company who arranged for Roy Bartels to check the system. Roy called and arranged to come to the house the following day. After checking the entire system he determined that the compressor had stopped working. We had already replaced the compressor 3 times in the last 10 years and the system was the original from when the home was built 26 years ago. Roy quoted us prices for replacing the compressor and for replacing the entire system and explained the pros and cons of each without pressuring us either way. We decided to replace the entire system but because it would be 4 days before he could do it he loaned me a portable AC unit to use until then (at no charge!). Roy and his assistant installed the system 4 days later as promised, including making some necessary modifications to the heating unit as well. In addition he made some adjustments to the duct system which has solved some issues with uneven cooling and heating in the house. The final price we paid was exactly what he had originally quoted. I have dealt with many cooling and heating specialists during the 17 years living in our home, and can truthfully say that Roy Bartels is the most competent, knowledgeable and trustworthy I have dealt with. He is very professional and courteous, and I would highly recommend him for any cooling and heating related needs.
Gordon Connelly
Gordon Connelly
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I highly recommend Bartels Cooling and Heating for your AC and heating needs! Roy is the kind of guy I like to do business with - very professional, knows his stuff, is very honest and best of all for all of you out there looking for someone to help you out...you don't feel like you're getting ripped off like with the "big name" companies (that give commissions to their people for finding things that "need" repair, etc.!). Roy represents his own business and can't afford to misrepresent. All got fixed and at a very reasonable price - I say don't hesitate to have him come work for you.
Normand Hébert
Normand Hébert
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After a lot of research and recommendations from Neighbors I narrowed my HVAC search down to three companies, one of which was Bartels cooling and heating. Had never heard of him before but a few neighbors had recommended him so I set up appointments with all three companies. He was the first to come. I must say the tone of the conversations I had on the phone with the other two companies seemed like they wanted to make sure they weren't wasting their time and were pushing me for a time commitment on when I wanted a new system. My 18 year old York system was working well with no problems but I thought it would behoove me to begin to narrow down a person to do the install for when the time came to replace it. I was not really planning on buying a new system at the time. I explained this to Roy and he seemed undaunted. He was at my house the next day. I did not want a Trane system which is what the other companies were pushing. I had a Trane system in a previous home and I was not sure that I wanted to use that brand again. Without any high-pressure tactics or condescending manner which, as a former salesman I have seen many times used on potential customers, Roy told me he worked with York systems and why he thought it was the perfect system for my needs. He interviewed me to see what my goals for an HVAC system was and how I use my system. He then went on to tell me a bit about himself, his experience and how he came to be in business for himself. He educated me about HVAC systems even though I already had some knowledge and by the end of our meeting I was thoroughly impressed with not only his knowledge and experience but his professionalism and thoroughly friendly manner. I asked him to work up a bid on a new system and when he showed it to me about 20 minutes later, I was sold to a degree that I decided on the spot to cancel my appointments with the other two companies and go ahead and get a new system installed in my home. He showed up on time, exactly when he said he would, just four days later with his assistant, and in less than 5 hours I had a brand new system that cools my house so much more thoroughly than my old one. My property was left cleaner than it was when he got there and he took the time to go over the entire system and new thermostat with me. I also like the fact that he is a younger guy who lives in Parkside and that I can use him to service my system should I ever need it. I highly recommend him for not only new installations but service on existing ones.
Jacqui Ridley
Jacqui Ridley
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We called Roy to give us an estimate of installing a air conditioner in our garage. He was right on time and explained everything that he would be doing. After meeting with other companies we decided to hire Roy to install the unit. It was not because he was the cheapest, it was because he seemed very knowledgeable and very personable and his reviews were excellent. He came today to install and did a fantastic job! We are very excited and would highly recommend Bartels!
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