WHEN IT COMES TO YOUR COMFORT WE ARE A NAME YOU CAN TRUST

After a lot of research and recommendations from Neighbors I narrowed my HVAC search down to three companies, one of which was Bartels cooling and heating. Had never heard of him before but a few neighbors had recommended him so I set up appointments with all three companies. He was the first to come. I must say the tone of the conversations I had on the phone with the other two companies seemed like they wanted to make sure they weren't wasting their time and were pushing me for a time commitment on when I wanted a new system. My 18 year old York system was working well with no problems but I thought it would behoove me to begin to narrow down a person to do the install for when the time came to replace it. I was not really planning on buying a new system at the time. I explained this to Roy and he seemed undaunted. He was at my house the next day. I did not want a Trane system which is what the other companies were pushing. I had a Trane system in a previous home and I was not sure that I wanted to use that brand again. Without any high-pressure tactics or condescending manner which, as a former salesman I have seen many times used on potential customers, Roy told me he worked with York systems and why he thought it was the perfect system for my needs. He interviewed me to see what my goals for an HVAC system was and how I use my system. He then went on to tell me a bit about himself, his experience and how he came to be in business for himself. He educated me about HVAC systems even though I already had some knowledge and by the end of our meeting I was thoroughly impressed with not only his knowledge and experience but his professionalism and thoroughly friendly manner. I asked him to work up a bid on a new system and when he showed it to me about 20 minutes later, I was sold to a degree that I decided on the spot to cancel my appointments with the other two companies and go ahead and get a new system installed in my home. He showed up on time, exactly when he said he would, just four days later with his assistant, and in less than 5 hours I had a brand new system that cools my house so much more thoroughly than my old one. My property was left cleaner than it was when he got there and he took the time to go over the entire system and new thermostat with me. I also like the fact that he is a younger guy who lives in Parkside and that I can use him to service my system should I ever need it. I highly recommend him for not only new installations but service on existing ones.